Support Center

Frequently Asked Questions

Where can I get parts for my Carrier equipment?

Your expert Carrier dealer is the best resource for identifying and supplying the correct, current parts for your system, as well as pricing and availability.

I need help troubleshooting a problem with my equipment.

Your Carrier dealer is your troubleshooting expert, and is glad to help you. In addition, Carrier also provides a network of troubleshooting technicians at Carrier Distribution centers across the country. Should your dealer encounter a situation that requires additional factory help, just ask him or her to contact their Carrier Service Manager for assistance.

Which Carrier equipment will best fit my home?

There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. Your Carrier dealer can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family’s needs.

What does my warranty cover?

Under the standard factory warranty, Carrier covers the parts, and your installer covers the labor. A warranty certificate was included with your homeowner information packet, and is specific to the model numbers, serial numbers and installation dates of your products. If you cannot find your warranty certificate, your Carrier dealer will also be able to provide you with the information.

Why is the SEER rating on the Energy Guide different than what my dealer quoted?

Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the indoor unit. Your dealer has access to the equipment specifications and can provide you with the actual combination rating for your system.

How can I talk to a factory engineer regarding a problem I am having with my Carrier equipment?

Simply contact your Carrier dealer, who is your expert engineering and technical resource.

What is the life expectancy of my unit?

Dependable Carrier products are among the longest lasting heating and cooling products available. For your specific equipment, there are many variables that affect life expectancy, especially including the regularity of routine maintenance. Contact your local Carrier dealer for insight into the remaining lifespan of your system.